Suptask can help you to manage your ticketing with respect to any rotation schedules you have in place.
Rotation schedules are often used to manage on-call duties where a person is rotated on a regular interval, such as weekly, to manage certain tasks like incoming tickets or alerts.
Suptask's partnership with Tellspin
Tellspin is a very capable Slack app to manage rotation schedules for your teams in Slack. Allowing you to configure everything from the rotation frequency to reminders.
Tellspin and Suptask have established a technical partnership where they applications are built to work seamlessly with each other.
Integrating Suptask with Tellspin
Tellspin will automatically tag the person who is on-call when you write out the @Tellspin username in Slack where Tellspin have been enabled.
With the Automation rules from Suptask, you can have this process to be fully automated where Suptask can automatically tag @Tellspin when a new ticket is created. Making the Agent who is on-call aware of the new ticket automatically.
How to setup the integration with Tellspin
- Set up a new Automation rule on your Inbox or Form
- Configure the rule to be of the type Automatic reply
- Edit the rule to send the reply to the Inbox Responder channel where your Agents are.
- In the message sent in the reply, tag the @Tellspin app by writing out its member ID, for example: On-call assignment required <@U43232123>
- You can find the member ID of Tellspin by viewing the Tellspin user in Slack > Pressing on the three dots (More options menu) > Copy Member ID
- Done.
When a new ticket is created, the automation rule will be triggered and send the reply where @Tellspin app is tagged. @Tellspin will automatically tag the user who is on-call.