How the AI assistant works

Automatic summary of the problem and solution for your tickets
Written by Sara
Updated 2 months ago

The AI assistant helps you in your daily work with tickets by creating an automatic summary of each ticket when it is closed.

Each ticket can have several replies between Agents and users, which can create a very long thread of messages back and forth. This can make it challenging to understand the context of a ticket. 

Suptask's AI assistant automatically analyse the messages inside of a ticket and creates a summary with the problem and solution when the ticket is closed. 

This makes it easy to understand the context of each ticket by just looking at the summary at the end of each ticket. It also helps building knowledge across your team members over time.

All ticket information is available within the built-in search in Slack, making it easy to find recurring problems and solutions on previous tickets.

AI Privacy

Your privacy is a top priority for us and this includes the use of AI. The AI is not using your data to train the model. We only use the data that you have provided in the ticket to create the summary of the ticket when it is closed. 

The summarised data on the ticket consist of a title, problem and solution. This data is stored as long as the ticket is retained. 

Suptask AI assistant can be turned off for your account. Please contact Support who can help you with this matter. 
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