Agents

Suptask automatically calculate agents where we look on the existing user inventory of the Responder channels which you have configured.

Every user who is a part of a Responder channel will be an agent.  

There is a 6 hour grace period before we charge for the newly invited agent. If you believe a user was invited by mistake, then you can simply remove that user within 6 hours and it will not be charged for. 

Agents are unique across responder channels, which means that a user who is joined in to two different responder channel are calculated as one single agent.

You will be charged for any newly added agents on the same day. If you remove an agent it will be accounted for on your next billing cycle.

Example: 
You have two Responder channels in Slack that have Ticket Forms configured.
These 2 channels have a total of 10 Slack users that have joined these channels. You will be charged for a total of 10 agents.

In week 3, there are 5 more users joining the channels. You will be charged for an additional 5 agents. 

In week 5 there are 2 users leaving the channels. On your next billing cycle the 2 agent will be deducted for.