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How to configure one-click emoji reactions

Configure one-click emoji reactions in Slack
SN
Written by Sara N
Updated 2 months ago

One-click emoji reactions allows your Slack workspace to show a set of easy accessible emoji reaction icons to be available for each of your users. 

We recommend that you configure your Slack workspace to make the following emoji's available as one-click emoji reactions:

  • Ticket (:ticket:)  🎫
  • Trumpet (:trumpet:) 🎺

The Ticket emoji enables your users to create Suptask tickets while the Trumpet emoji allows your responding agents to send public replies back to the requesting users inside of a ticket conversation.

To make One-click emoji's to be visible, users might need to perform the following steps in their Slack account:

  1. Open Preferences
  2. Select Messages & Media
  3. Scroll down to the Emoji section
  4. Enable the option Show one-click reactions on messages
  5. Use the Custom alternative and select the two emoji's we refer to above/ [Choose ticket]

Read more about one-click emoji's in Slack:
https://slack.com/intl/en-se/help/articles/206870317-Use-emoji-reactions

Read more about how to manage one-click emoji's in your workspace:
https://slack.com/intl/en-se/help/articles/360056881694-Manage-one-click-emoji-reactions-for-your-workspace-or-organization

 

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