How to use the Organization field

Use the organization field to track and manage tickets easier
S
Written by Sara
Updated 5 months ago

On a inbox ticket form there can be a default field Organization which can optionally be added to the form and visible to the users who submits a ticket using this inbox ticket form. 

The Organization field is a multi-purpose field: 

  • It can be used to track from what end-customer the ticket origins
  • It can be used to track from what department the ticket origins
  • It can be used to track from what team the ticket origins

The Organization field is also available as a standard analytical field on the Dashboard, making it easy to track as a part of your statistics and KPIs. 

Example use case:
Customer Support submits tickets to the Product & Engineering teams, where the Organization field is used to record the company name of the end-customer impacted.
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