Recurring reports contains statistics and data about all your tickets within Suptask. It enables you to continuously retrieve data on tickets to perform your own calculations and visualizations.
As the reports are delivered in a raw format using Comma Separated Values (CSV), it is very easy for anyone to feed this data into an application like Excel.
Reports are delivered via email as attached files to any recipient of your choice.
Here is how to set up reports:
- Log in to Suptask web admin.
- Proceed to Reports in the main menu.
- Edit the entry Standard recurring reports in the list to configure reports.
- Start by Enable the delivery (weekly).
- Configure what weekday the reports should be delivered on an at what time (in UTC).
- Enter the email addresses of the recipients who will all receive the automatic email containing the report.
- Done!
If you are not receiving your reports, they are very likely being blocked by a email protection service (such as the built in spam filter). Here is what you can do in on your email account to help receive the emails:
-
Make sure to check your junk and spam folder in your email client.
-
Mark the email from Suptask as not being spam or junk.
-
Whitelist the email domain suptask.com to avoid emails being blocked.
