How to automatically create tickets from new messages

Automatically create tickets from new messages in a channel
S
Written by Sara
Updated 2 weeks ago

Tickets can be created automatically from any message sent in a channel. Any user in the channel who sends a message will automatically get a ticket out from that message. 

This can optimize your ticketing creation, achieving faster ticket submissions and avoiding manual steps.  

Auto creation is only available for accounts with the Professional plan or above.

Enable Auto Creation on a Inbox Form

To set up automatic creation of tickets, configure a form in your Inbox using the form type Collaboration with auto creation

There can only be one form configured for a Collaboration channel where tickets are accepted to be automatically created.

Did this answer your question?