Auto creation of tickets is only available for accounts with the Professional plan or above.
Tickets can be created automatically from any message sent in a channel. Any user in the channel who sends a message will automatically get a ticket out from that message.
This can optimize your ticketing creation, achieving faster ticket submissions and avoiding manual steps.
Enable Auto Creation on a Inbox Form
To set up automatic creation of tickets, configure a form in your Inbox using the form type Auto Creation of Tickets in Slack Channels.
There can only be one form configured for a channel where tickets are accepted to be automatically created in.
Automatic creation from other Slack Apps & Bots
Suptask will allow you to have tickets created by other Slack apps and bots that are sending messages in channels where such Inbox form has been configured.
This can empower you to integrate automatic ticket creation based on triggers from other Slack apps, directly in your Slack workspace.
Example: when an alerting app sends a message in a channel, you would want to have a ticket created automatically bu Suptask, in order to remediate that alert and follow up on the task.
