Images and other files can be attached when submitting the ticket, or on existing tickets. All files are automatically synced and stored on the ticket.

Attaching files using the File Attachments field on Forms

Add a new custom field with the File Attachment(s) type to your Inbox form.

Creating a new ticket will display the form which can allow the user to attach files before submitting the ticket. 

This allow your users to attach one or many files directly on the form, which will be visible to your agents. 

Attaching files when creating a ticket using the emoji

Users can submit attachments directly to a ticket by adding them to the message and triggering a ticket creation using the :ticket: emoji.