How to attach files in tickets

Add attachment to your submitted tickets
S
Written by Sara
Updated 3 months ago

Images and other files can be attached when submitting the ticket, or on existing tickets. This is supported by attaching your file to the message you are sending in Slack.

 All files are automatically synced and stored on the ticket.

Attaching files when creating a ticket using the emoji

Attaching files to existing tickets or when creating a ticket without the emoji

The recommended solution is to set up a custom field on the ticket form, which informs the user that the file should be attached after the creation of the ticket.

Files need to be attached to the ticket message thread, after the ticket has been created. This is due to that Slack does not allow tickets to be attached in the form. 

Here follows the suggested steps: 

  1. Go to Forms in Suptask Web.
  2. Edit the ticket form where you want to have attached files
  3. Create a new Custom field using the single-line text field type 
  4. Enter the name of the field to be the descriptive text, for example Attach files to this ticket after you have created it.
  5. Create the field, and attach it to the form with the desired position inside of the form. It can be set to optional. 
  6. Save the form.
  7. Done. Now all your users will get the instructions on how to attach files in Suptask when submitting or editing the ticket.
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