Getting StartedHow to get started with Suptask
Get Started With Suptask
Getting started with Suptask and ticketing on Slack
How to use the Collaboration channel in Suptask
Use ticket forms to set up ticket inboxes
How Responder channels work in Suptask
Requesters and Responders different roles in Suptask
Steps to add Suptask in to the left side menu on Slack
The beginners guide to how Suptask establishes a ticket system within Slack.
Adding and starting up Suptask on Slack
Work together across teams to resolve, manage and triage tickets
How Suptask can be used for a single team that responds and remediates tickets.
Configure one-click emoji reactions in Slack
Using the most efficient channel structure for your teams
Subscription pricing plans and billing
Working with Suptask in Slack
Create and submit your tickets in many different ways.
Create Private tickets that can contain sensitive or private information.
Respond and provide a solution for submitted tickets
Overview and filter your submitted and assigned tickets
How Ticket Forms and Fields are used within Suptask
Creating your first ticket Form with Fields
Suptask ticketing in Slack Direct Messages (DM) using Private tickets
Searching for Suptask tickets
Automatic summary of the problem and solution for your tickets
Overview ticket statuses and track KPIs
Manage and request approvals inside of your tickets
Add users to follow your tickets
How you can change the requester of a ticket, or create it on behalf of another user.
How to attach images and other files submitted tickets
Move a ticket from one form to another.
Using Suptask within Slack Workflows
Describes how to withdraw a reply from an Agent
Ticketing with external organizations using Slack Connect
Set up recurring reports from Suptask directly to You.
Make tickets from received emails