Get Started With Suptask

How to get started with Suptask

Getting started with Suptask and ticketing on Slack

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Written by Sara
Updated 5 months ago

What is a Collaboration channel

How to use the Collaboration channel in Suptask

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Written by Sara
Updated 6 months ago

How to set up an inbox using ticket forms

Working with inboxes and ticket forms

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Written by Sara
Updated 3 months ago

What is a Responder channel

How Responder channels work in Suptask

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Written by Sara
Updated 4 months ago

What is the difference between Requesters and Agents

Requesters and Responders different roles in Suptask

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Written by Sara
Updated 6 months ago

How to display Suptask in Slack

Steps to add Suptask in to the left side menu on Slack

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Written by Sara
Updated 5 months ago

How Suptask works within Slack

The beginners guide to how Suptask establishes a ticket system within Slack.

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Written by Sara
Updated 5 months ago

How to add Suptask on Slack

Adding and starting up Suptask on Slack

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Written by Sara
Updated 6 months ago

How to configure one-click emoji reactions

Configure one-click emoji reactions in Slack

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Written by Sara
Updated 1 month ago

How Agents can work in the Collaboration channel

Work together across teams to resolve, manage and triage tickets

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Written by Sara
Updated 6 months ago

How to manage access to inboxes

Manage access and permissions to inboxes

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Written by Sara
Updated 3 months ago

How to get started with Suptask for a Single Team

How Suptask can be used for a single team that responds and remediates tickets.

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Written by Sara
Updated 2 months ago

How to structure your teams and channels

Using the most efficient channel structure for your teams

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Written by Sara
Updated 6 months ago

How to change the default Agent reply

Agent replies can either be Private/Internal or Public by default

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Written by Sara
Updated 2 months ago

How does the Agent Pricing & Billing work?

Subscription pricing plans and billing by agent

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Written by Sara
Updated 1 day ago

What limitations does the Free plan have?

The Free plan comes with certain limitations

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Written by Sara
Updated 3 weeks ago

How the change the name of Suptask in Slack

Change the name of the Suptask app in Slack

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Written by Sara
Updated 1 week ago

Working with Suptask in Slack

How to create a ticket

Create and submit your tickets in many different ways.

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Written by Sara
Updated 1 month ago

How to create Private tickets

Create Private tickets that can contain sensitive or private information.

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Written by Sara
Updated 5 months ago

How to automatically create tickets from new messages

Automatically create tickets from new messages in a channel

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Written by Sara
Updated 2 months ago

How to respond and remediate tickets

Agent that can respond and provide a solution for submitted tickets

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Written by Sara
Updated 1 month ago

How to overview and find your tickets

Overview and filter your submitted and assigned tickets

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Written by Sara
Updated 2 months ago

What are ticket Forms and Fields

How Ticket Forms and Fields are used within Suptask

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Written by Sara
Updated 3 months ago

How to create a Ticket Form

Create a new Inbox ticket form

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Written by Sara
Updated 2 months ago

How to create custom fields

Create custom fields to be used in inbox ticket forms

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Written by Sara
Updated 2 months ago

How to use Suptask in Direct Messages (DM)

Suptask ticketing in Slack Direct Messages (DM) using Private tickets

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Written by Sara
Updated 7 months ago

How to search for tickets

Searching for Suptask tickets

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Written by Sara
Updated 2 months ago

How to manage your personal summaries

Receive summary reminders of your tasks from Suptask

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Written by Sara
Updated 3 months ago

How the AI assistant works

Automatic summary of the problem and solution for your tickets

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Written by Sara
Updated 2 weeks ago

How to use the Dasboard analytics

Overview ticket statuses and track KPIs

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Written by Sara
Updated 2 months ago

How to assign an Agent to a ticket

Assign and reassign Agents on tickets

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Written by Sara
Updated 1 month ago

How to send and manage approvals

Manage and request approvals inside of your tickets

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Written by Sara
Updated 5 months ago

How to add and manage followers on tickets

Add users to follow your tickets

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Written by Sara
Updated 5 months ago

How to set and change the requester user on tickets

How you can change the requester of a ticket, or create it on behalf of another user.

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Written by Sara
Updated 5 months ago

How to attach files in tickets

Add attachment to your submitted tickets

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Written by Sara
Updated 3 months ago

How to move a ticket

Move a ticket from one form to another.

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Written by Sara
Updated 6 months ago

How to use Slack Workflows

Using Suptask within Slack Workflows

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Written by Sara
Updated 6 months ago
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