Get Started With Suptask

How to get started with Suptask

Getting started with Suptask and ticketing on Slack

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Written by Sara
Updated 1 month ago

What is a Collaboration channel

How to use the Collaboration channel in Suptask

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Written by Sara
Updated 1 month ago

How to set up an inbox using ticket forms

Use ticket forms to set up ticket inboxes

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Written by Sara
Updated 1 month ago

What is a Responder channel

How Responder channels work in Suptask

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Written by Sara
Updated 1 week ago

What is the difference between Requesters and Agents

Requesters and Responders different roles in Suptask

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Written by Sara
Updated 1 month ago

How to display Suptask in Slack

Steps to add Suptask in to the left side menu on Slack

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Written by Sara
Updated 1 month ago

How Suptask works within Slack

The beginners guide to how Suptask establishes a ticket system within Slack.

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Written by Sara
Updated 1 month ago

How to add Suptask on Slack

Adding and starting up Suptask on Slack

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Written by Sara
Updated 1 month ago

How Agents can work in the Collaboration channel

Work together across teams to resolve, manage and triage tickets

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Written by Sara
Updated 1 month ago

How to get started with Suptask for a Single Team

How Suptask can be used for a single team that responds and remediates tickets.

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Written by Sara
Updated 1 month ago

How to configure one-click emoji reactions

Configure one-click emoji reactions in Slack

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Written by Sara
Updated 1 week ago

How to structure your teams and channels

Using the most efficient channel structure for your teams

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Written by Sara
Updated 2 months ago

How does the Agent Pricing & Billing works?

Subscription pricing plans and billing

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Written by Sara
Updated 1 month ago

Working with Suptask in Slack

How to create a ticket

Create and submit your tickets in many different ways.

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Written by Sara
Updated 1 week ago

How to create Private tickets

Create Private tickets that can contain sensitive or private information.

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Written by Sara
Updated 1 month ago

How to respond and remediate tickets

Respond and provide a solution for submitted tickets

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Written by Sara
Updated 1 week ago

How to overview and find your tickets

Overview and filter your submitted and assigned tickets

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Written by Sara
Updated 1 month ago

What are ticket Forms and Fields

How Ticket Forms and Fields are used within Suptask

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Written by Sara
Updated 2 months ago

How to create a Ticket Form

Creating your first ticket Form with Fields

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Written by Sara
Updated 2 months ago

How to use Suptask in Direct Messages (DM)

Suptask ticketing in Slack Direct Messages (DM) using Private tickets

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Written by Sara
Updated 2 months ago

How to search for tickets

Searching for Suptask tickets

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Written by Sara
Updated 8 months ago

How the AI assistant works

Automatic summary of the problem and solution for your tickets

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Written by Sara
Updated 1 month ago

How to use the Dasboard analytics

Overview ticket statuses and track KPIs

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Written by Sara
Updated 2 months ago

How to send and manage approvals

Manage and request approvals inside of your tickets

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Written by Sara
Updated 2 weeks ago

How to add and manage followers on tickets

Add users to follow your tickets

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Written by Sara
Updated 2 weeks ago

How to set and change the requester user on tickets

How you can change the requester of a ticket, or create it on behalf of another user.

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Written by Sara
Updated 1 month ago

How to attach files in tickets

How to attach images and other files submitted tickets

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Written by Sara
Updated 2 months ago

How to move a ticket

Move a ticket from one form to another.

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Written by Sara
Updated 2 months ago

How to use Slack Workflows

Using Suptask within Slack Workflows

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Written by Sara
Updated 2 months ago

How to withdraw a public Agent ticket reply

Describes how to withdraw a reply from an Agent

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Written by Sara
Updated 2 months ago

How to manage tickets with Slack Connect

Ticketing with external organizations using Slack Connect

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Written by Sara
Updated 8 months ago

How to set up recurring reports

Set up recurring reports from Suptask directly to You.

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Written by Sara
Updated 6 months ago

How to create tickets from emails

Make tickets from received emails

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Written by Sara
Updated 8 months ago
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