Getting Started
How to get started with SuptaskGet Started With Suptask
How to get started with Suptask
Getting started with Suptask and ticketing on Slack
What is a Collaboration channel
How to use the Collaboration channel in Suptask
How to set up an inbox using ticket forms
Working with inboxes and ticket forms
What is a Responder channel
How Responder channels work in Suptask
What is the difference between Requesters and Agents
Requesters and Responders different roles in Suptask
How to display Suptask in Slack
Steps to add Suptask in to the left side menu on Slack
How Suptask works within Slack
The beginners guide to how Suptask establishes a ticket system within Slack.
How to add Suptask on Slack
Adding and starting up Suptask on Slack
How to configure one-click emoji reactions
Configure one-click emoji reactions in Slack
How Agents can work in the Collaboration channel
Work together across teams to resolve, manage and triage tickets
How to manage access to inboxes
Manage access and permissions to inboxes
How to get started with Suptask for a Single Team
How Suptask can be used for a single team that responds and remediates tickets.
How to structure your teams and channels
Using the most efficient channel structure for your teams
How to change the default Agent reply
Agent replies can either be Private/Internal or Public by default
How does the Agent Pricing & Billing work?
Subscription pricing plans and billing by agent
What limitations does the Free plan have?
The Free plan comes with certain limitations
How the change the name of Suptask in Slack
Change the name of the Suptask app in Slack
Working with Suptask in Slack
How to create a ticket
Create and submit your tickets in many different ways.
How to create Private tickets
Create Private tickets that can contain sensitive or private information.
How to automatically create tickets from new messages
Automatically create tickets from new messages in a channel
How to respond and remediate tickets
Agent that can respond and provide a solution for submitted tickets
How to overview and find your tickets
Overview and filter your submitted and assigned tickets
What are ticket Forms and Fields
How Ticket Forms and Fields are used within Suptask
How to create a Ticket Form
Create a new Inbox ticket form
How to create custom fields
Create custom fields to be used in inbox ticket forms
How to use Suptask in Direct Messages (DM)
Suptask ticketing in Slack Direct Messages (DM) using Private tickets
How to search for tickets
Searching for Suptask tickets
How to manage your personal summaries
Receive summary reminders of your tasks from Suptask
How the AI assistant works
Automatic summary of the problem and solution for your tickets
How to use the Dasboard analytics
Overview ticket statuses and track KPIs
How to assign an Agent to a ticket
Assign and reassign Agents on tickets
How to send and manage approvals
Manage and request approvals inside of your tickets
How to add and manage followers on tickets
Add users to follow your tickets
How to set and change the requester user on tickets
How you can change the requester of a ticket, or create it on behalf of another user.
How to attach files in tickets
Add attachment to your submitted tickets
How to move a ticket
Move a ticket from one form to another.
How to use Slack Workflows
Using Suptask within Slack Workflows