Getting Started
How to get started with SuptaskGet Started With Suptask
How to get started with Suptask
Getting started with Suptask and ticketing on Slack
What is a Collaboration channel
How to use the Collaboration channel in Suptask
How to set up an inbox using ticket forms
Use ticket forms to set up ticket inboxes
What is a Responder channel
How Responder channels work in Suptask
What is the difference between Requesters and Agents
Requesters and Responders different roles in Suptask
How to display Suptask in Slack
Steps to add Suptask in to the left side menu on Slack
How Suptask works within Slack
The beginners guide to how Suptask establishes a ticket system within Slack.
How to add Suptask on Slack
Adding and starting up Suptask on Slack
How Agents can work in the Collaboration channel
Work together across teams to resolve, manage and triage tickets
How to get started with Suptask for a Single Team
How Suptask can be used for a single team that responds and remediates tickets.
How to configure one-click emoji reactions
Configure one-click emoji reactions in Slack
How to structure your teams and channels
Using the most efficient channel structure for your teams
How does the Agent Pricing & Billing works?
Subscription pricing plans and billing
Working with Suptask in Slack
How to create a ticket
Create and submit your tickets in many different ways.
How to create Private tickets
Create Private tickets that can contain sensitive or private information.
How to respond and remediate tickets
Respond and provide a solution for submitted tickets
How to overview and find your tickets
Overview and filter your submitted and assigned tickets
What are ticket Forms and Fields
How Ticket Forms and Fields are used within Suptask
How to create a Ticket Form
Creating your first ticket Form with Fields
How to use Suptask in Direct Messages (DM)
Suptask ticketing in Slack Direct Messages (DM) using Private tickets
How to search for tickets
Searching for Suptask tickets
How the AI assistant works
Automatic summary of the problem and solution for your tickets
How to use the Dasboard analytics
Overview ticket statuses and track KPIs
How to send and manage approvals
Manage and request approvals inside of your tickets
How to add and manage followers on tickets
Add users to follow your tickets
How to set and change the requester user on tickets
How you can change the requester of a ticket, or create it on behalf of another user.
How to attach files in tickets
How to attach images and other files submitted tickets
How to move a ticket
Move a ticket from one form to another.
How to use Slack Workflows
Using Suptask within Slack Workflows
How to withdraw a public Agent ticket reply
Describes how to withdraw a reply from an Agent
How to manage tickets with Slack Connect
Ticketing with external organizations using Slack Connect
How to set up recurring reports
Set up recurring reports from Suptask directly to You.
How to create tickets from emails
Make tickets from received emails