How to create tickets from Suptask to JIRA
Learn how to use the JIRA integration with Suptask
Overview
The Suptask integration with JIRA (e.g JIRA software) enables you to escalate tickets directly from Slack to JIRA. With a single reaction emoji (the 🌪️ :tornado:) you'll be able to create tickets to your choice of repositories, directly from a Suptask ticket in Slack.
Contact Suptask Support to get access and help you set up the JIRA integration in Suptask.
Prerequisites
Create an API token for your user account in JIRA.(https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/) Store the token once you have it. You will need it when configuring the integration within Suptask.
The JIRA Project ID (e.g 10000) of the Project where you want tickets to be created in. Read more: https://confluence.atlassian.com/jirakb/how-to-get-project-id-from-the-jira-user-interface-827341414.html
The issue type ID (e.g 10001) which should be used when creating the issue in JIRA Read more: https://confluence.atlassian.com/jirasoftwarecloud/finding-the-issue-type-id-in-jira-cloud-1333825937.html
The email of your JIRA/Atlassian user account e.g first.lastname@acme.com
The URL of your JIRA Software instance e.g https://myacme.atlassian.net
Use the JIRA integration with Suptask
Make sure you are within the Responder channel of the Inbox.
On one of the received tickets in the channel, add the (the 🌪️ :tornado:) reaction emoji to the ticket message in the channel. See below for sample screenshot.
This will trigger a selection where you can specify to what integration target you want to send the new ticket to.
Use the placeholders to add in Suptask ticket information. Especially the ticketUrl placeholder is valuable as it takes you directly to the Suptask ticket in Slack as a reference. These placeholders include the Suptask ticket link, description, fields, ID etc.
Example screenshot on adding the tornado to a ticket message in the Agent Responder channel:
After creating a related ticket in JIRA, the ticket message thread in Slack will receive the JIRA issue url, linking the both tickets together.
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