Every Inbox created after 1 August 2024 can share the Responder channel across multiple Inboxes. This also allows you to also set a display name that can be visible for your users when submitting a ticket in Slack. 

To edit the display name or delete an inbox, head over to Inboxes where you can access these options for each inbox. 

Migrating from a legacy inbox 

Only inboxes created after August 1, 2024, have support for updates, such as editing the display name. We recommend you to set up a new inbox in order to get access to this feature. 

Best practices of migrating to new inboxes:

1. Set up a new inbox which will automatically be created as the next generation inbox version.
2. Open your legacy inbox and assign each connected form to the new inbox. Use the "Assign form to inbox" property for that.
3. Your new inbox is now ready with your current forms.