How to create custom fields

Create custom fields to be used in inbox ticket forms
Written by Sara
Updated 4 weeks ago

Custom fields can help define what information you want your users to submit within a ticket form. Each field can be of a different type, helping you to get the exact piece of information needed to resolve the ticket easily. 

Custom fields are created in your Suptask account and can be reused across different ticket forms. 

You can create new custom fields, and manage existing by navigating to your Inbox and selecting Manage fields.

Field types

  • Single-line text - User can write any kind of information such as a customer name or a date
  • Multi-line text - User can write a lot of information on multiple lines such as a longer message or log data 
  • Single-selection list - User can select a single option from a list. You define what options a user can pick from. 
  • Multi-selection list - User can select multiple options from a list. You define what options a user can pick from.
  • Single Slack user - Select a single user from your Slack workspace
  • Multi Slack user - Select a multiple users from your Slack workspace
  • Static text - Add text with markup format to your form, allowing you to give instructions or general information to your users inside of your form.
  • Date time - User can select a date and time. 
  • Date - Select a single date
  • Time - Select a single time
  • File attachment(s) - Attach files in your form. Learn more

Example usage of custom fields

Custom fields provides a number of possibilities to enhance the ticketing experience for your users. 

Below follows a few examples:

Example using the Single-selection list:

Create a custom field of the Single-selection list type where the user need to specify what laptop vendor they are using, in case of a hardware issue. Laptop type: Lenovo, Macbook, HP 

Example using the Single-line text:

Create a custom field of the Single-line text type where the user need to be specify their user account ID when submitting a form. 
Account ID

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