How to withdraw a Responder ticket reply

Describes how to withdraw a reply from a Responder
Written by Sara
Updated 2 months ago

As a Responder you can send public replies back to Requesters using the Trumpet emoji (:trumpet:). 

To withdraw a reply it is assumed that you have applied the reaction emoji Trumpet (:trumpet) on the message to reply. 

  1. Identify the message you want to withdraw to make it not visible to Requesters anymore
  2. Press on the assigned Trumpet (:trumpet:) emoji on the message so it disappears
  3. Done! The message is now removed from Requesters view and not visible anymore. It can be 

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