Suptask offers a number of roles to help you manage and delegate different features across the ticketing system.
Agents and Inboxes
Only Agents that are added to an Inbox can access the tickets that have been submitted or moved to that Inbox.
This enables you to set up Inboxes for different teams, where only the Agents in each team will have access to the tickets within their Inbox.
Suptask Admin's do not have automatic access to Inboxes. They need to be promoted to Agents in Inboxes to be granted access to tickets.
Overview of permissions
| Suptask Admin | Billing Admin | Agent | User | |
| Read only account statistics from the Dashboard | X | |||
| View statistics of the assigned Inboxes from the Dashboard | X | |||
| Full access to all tickets in the assigned Inboxes | X | |||
| Manage and respond to tickets in assigned Inboxes | X | |||
| Can create new Inboxes | X | |||
| Account Settings | X | |||
| Subscription & Billing | X | X | ||
| Can submit and view their own tickets | X | X | X | X |
