> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-automatically-create-tickets-from-new-messages.md).

# Automatic ticket creation

Learn how to create tickets automatically from new messages

## Overview

Tickets can be created automatically from any message sent in a channel. Any user or other Slack app in the channel who sends a message will automatically get a ticket out from that message.

This can optimize your ticketing creation, achieving faster ticket submissions and avoiding manual steps.

***

## Enable automatic creation of tickets

Automatic creation is a setting on a Slack channel intake source of your Inbox.

1. Open your Inbox and go to the **Intake sources** tab
2. **Add intake source** of the type **Slack channel** and select the channel, or open an existing source
3. Set the **Creation mode** to **Automatic**
4. Select the Forms to offer on the source and save

Every new message in the channel now becomes a ticket, with the message as the ticket description.

* Fields on the Form are not shown to the requester, since the ticket is created without a prompt. Fields are optional for the requester, and Agents can fill them in after the ticket has been created.
* If several Forms are offered on the source, the requester is asked to select a Form in a reply that is only visible to them.
* The creation mode is shared by every Inbox connected to the source.

[Learn more about Intake sources](/setup-and-configure/inboxes/intake-sources.md)

***

## Automatic creation from other Slack Apps & Bots

Suptask will allow you to have tickets created by other Slack apps and bots that are sending messages in channels connected to an Automatic intake source.

This can empower you to integrate automatic ticket creation based on triggers from other Slack apps, directly in your Slack workspace.

### Example

When an alerting app sends a message in a channel, you would want to have a ticket created automatically by Suptask, in order to track the remediation of the alert.

{% content-ref url="/pages/xzp2WBZUGYEW9MpKuI5c" %}
[Integrate any app that posts in Slack](/integrations-automations-and-workflows/integration-guides/how-to-automate-and-integrate-suptask-with-other-slack-apps.md)
{% endcontent-ref %}