> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/suptask-ai/how-the-ai-assistant-works.md).

# Intelligence with Suptask AI

Learn more about intelligent ticketing with Suptask AI

Suptask comes with multiple different intelligent AI features, provided with our belief that AI should make it easier and more efficient to work with tickets - while the human still stays in control.

This page is an overview of what's available. Each feature has its own article with the full details.

***

### AI Features Overview

| Feature                                                     | What it does                                                                                                 |
| ----------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------ |
| [AI Assistants](/suptask-ai/ai-assistants.md)               | Configurable helpers that answer requests and take action in your connected systems, set up per Inbox.       |
| [Auto-answer requests](/suptask-ai/auto-answer-requests.md) | Answers repeat questions from your own knowledge, as a suggestion for an agent or directly to the requester. |
| [Ask @Suptask](/suptask-ai/ask-suptask.md)                  | A conversational co-worker for agents - ask about tickets, insights and replies from Slack.                  |
| [AI Email Routing](/suptask-ai/ai-email-routing.md)         | Replaces manual routing and categorization of incoming emails.                                               |
| [Slackbot AI](/suptask-ai/slackbot-ai.md)                   | Use Slack's built-in AI agent with your Suptask tickets.                                                     |

***

### Automatic Problem and Solution summaries

<figure><img src="https://621243658-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FO5JbdwXcuzsmDvD73Ccf%2Fuploads%2Fgit-blob-5b64d9b64718471d543769954c4722038aaabd80%2Fimage.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

Each ticket can have many replies between agents and users, which makes a long thread hard to catch up on.

When a ticket is closed, Suptask AI analyzes the messages inside it and writes a summary of the problem and the solution. You can understand the context of any ticket by reading the summary at the end of it, and every summary is searchable in Slack - so recurring problems and their solutions build into knowledge across your team over time.

***

### Knowledge Gaps and Learnings

{% hint style="warning" %}
AI Learnings is a part of the Custom plan and available in alpha. Contact Suptask to get started.
{% endhint %}

Suptask can learn from the tickets you resolve. Each Inbox can choose to have Suptask analyze its tickets and suggest new knowledge it has identified - which agents then approve before it's added to the internal knowledge.

Keeping a person in the loop means the knowledge base only ever contains confirmed, reviewed information.

{% hint style="info" %}
We welcome applications for early testing. Reach out to us to get on the waiting list.
{% endhint %}

***

### Suptask MCP

{% hint style="warning" %}
AI MCP is a part of the Custom plan and available in alpha. Contact Suptask to get started.
{% endhint %}

The Suptask MCP provides a native integration point for tools such as Claude to communicate with Suptask directly.

{% hint style="info" %}
We welcome applications for early testing. Reach out to us to get on the waiting list.
{% endhint %}

***

### AI Privacy

Your privacy is a top priority for us, and this includes the use of AI. The AI features do not use your data to train any models. For example, only the data you have provided in a ticket is used to create the summary of that ticket when it's closed.

Suptask AI features are opt-in and can be turned off on your account. Visit your Inbox settings, the [Account settings](https://app.suptask.com/account/settings), or the Intelligence page to toggle the AI features.

[Visit our AI policy](https://www.suptask.com/trust/ai-policy)