Ask @Suptask
Your conversational co-worker for tickets in Slack
As an agent you can ask Suptask for help directly in Slack, in plain language. Mention @Suptask on a ticket and you get a conversational co-worker that knows your tickets - one that can look things up, summarize, and draft replies while you stay in control of what gets sent.
What you can ask
Insights from your ticketing - How many tickets were created in this form category last week?
Similar tickets - What tickets are similar to this one?
A suggested reply - Can you draft a reply for this?
Customer history - How many tickets from this customer were created last month?
How to use it
Mention @Suptask in any ticket within the Responder channel in Slack, and ask your question in the same message.
@Suptask do we have other tickets with this Form facing the same issue?You can keep the conversation going in the thread - follow-up questions keep the context of the ticket you're on.
Trigger an Assistant from a ticket
Mentioning @Suptask also triggers any Assistant in the Inbox that's set up for manual activation. That's how an agent puts a purpose-built Assistant to work on a specific ticket - to enrich it, prepare an access change, or draft an escalation - instead of waiting for it to run automatically.
Each Assistant lists a few example phrases that tell Suptask which one a mention is meant for, so summarize this ticket and look up this device can reach different Assistants in the same Inbox.
Ask @Suptask or the Slackbot?
Both answer questions about your tickets in Slack, and they're good at different things.
Ask @Suptask
Working on a specific ticket - insights across your ticketing, similar tickets, drafted replies, and triggering an Assistant. Customizable through Assistants using your own instructions.
Your own overview across Slack - what's assigned to you, what needs action, summaries of what's open.
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