> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/suptask-ai/ask-suptask.md).

# Ask @Suptask

Your conversational co-worker for tickets in Slack

As an agent you can ask Suptask for help directly in Slack, in plain language. Mention `@Suptask` on a ticket and you get a conversational co-worker that knows your tickets - one that can look things up, summarize, and draft replies while you stay in control of what gets sent.

***

### What you can ask

* **Insights from your ticketing** - *How many tickets were created in this form category last week?*
* **Similar tickets** - *What tickets are similar to this one?*
* **A suggested reply** - *Can you draft a reply for this?*
* **Customer history** - *How many tickets from this customer were created last month?*

***

### How to use it

Mention `@Suptask` in any ticket within the Responder channel in Slack, and ask your question in the same message.

```
@Suptask do we have other tickets with this Form facing the same issue?
```

You can keep the conversation going in the thread - follow-up questions keep the context of the ticket you're on.

***

### Trigger an Assistant from a ticket

Mentioning `@Suptask` also triggers any [Assistant](https://claude.ai/suptask-ai/ai-assistants.md) in the Inbox that's set up for manual activation. That's how an agent puts a purpose-built Assistant to work on a specific ticket - to enrich it, prepare an access change, or draft an escalation - instead of waiting for it to run automatically.

Each Assistant lists a few example phrases that tell Suptask which one a mention is meant for, so *summarize this ticket* and *look up this device* can reach different Assistants in the same Inbox.

***

### Ask @Suptask or the Slackbot?

Both answer questions about your tickets in Slack, and they're good at different things.

| Use                                                            | For                                                                                                                                                                                        |
| -------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Ask @Suptask**                                               | Working on a specific ticket - insights across your ticketing, similar tickets, drafted replies, and triggering an Assistant. Customizable through Assistants using your own instructions. |
| [**Slackbot AI**](https://claude.ai/suptask-ai/slackbot-ai.md) | Your own overview across Slack - what's assigned to you, what needs action, summaries of what's open.                                                                                      |

***

### Related articles

{% content-ref url="/pages/EMXzCysY1oz2JPFXI8gH" %}
[AI Assistants](/suptask-ai/ai-assistants.md)
{% endcontent-ref %}