Conditional selection list fields is a part of the Custom plan. Additional cost might apply.
Conditional selection list is a Form field that enables dynamic, guided ticket submission through nested choices. Based on a user’s selection, relevant follow-up fields automatically appear, while irrelevant options stay hidden.
This creates clear, step-by-step workflows that adapt in real time, helping users provide the right information the first time and reducing back-and-forth for support teams working in Slack.
How to set up
You can create your Conditional selection list fields when creating or editing a Form, or from the Manage fields page.
Within a Form you can set up multiple Conditional selection list fields that can be nested together, creating a workflow for users when submitting tickets.
Create a new Form or Edit an existing
On the Fields step, Create a new Conditional selection list field
Within the options you add to the list, additional fields can be added that will be displayed when the option is select.
Tips: Create additional Conditional selection lists and add them into options, enabling multiple levels of selections for users.
Save and preview the dynamic selections in Slack.
Example of nested fields
Nested conditional selection list fields when editing a Form
