# Suptask

## Suptask Help Center

- [What is Suptask?](https://support.suptask.com/readme.md)
- [Install Suptask](https://support.suptask.com/getting-started/install-suptask.md): Install the Suptask app in your Slack workspace
- [Invite the Suptask App](https://support.suptask.com/getting-started/install-suptask/invite-the-suptask-app.md): Learn how to invite the Suptask App in Slack
- [Slack permissions](https://support.suptask.com/getting-started/install-suptask/explanation-of-slack-permissions-scopes.md): The Slack permissions scope that the Suptask app is making use of
- [Quickstart: Manage and Reply on tickets](https://support.suptask.com/getting-started/install-suptask/manage-and-reply-on-tickets.md): Learn how to manage and respond to tickets
- [Your First Suptask Inbox](https://support.suptask.com/getting-started/your-first-inbox-and-form.md): Get started with your first Inbox and Form
- [Key concepts](https://support.suptask.com/getting-started/key-concepts.md): Understand the fundamentals of Suptask
- [Quickstart: Internal Help Desk](https://support.suptask.com/getting-started/quickstart-internal-help-desk.md): Support your employees with an internal help desk in Slack
- [Quickstart: Customer Support](https://support.suptask.com/getting-started/quickstart-customer-support.md): Support your customers in their dedicated Slack channels
- [User Guides](https://support.suptask.com/getting-started/user-guides.md)
- [Ticketing as an Agent](https://support.suptask.com/getting-started/user-guides/ticketing-as-an-agent.md): Follow this guide to get started as an Agent in Suptask
- [Ticketing as a User](https://support.suptask.com/getting-started/user-guides/ticketing-as-a-user.md): A guide to get started with Suptask as a User who submits tickets
- [Rollout and Onboarding guide](https://support.suptask.com/getting-started/user-guides/rollout-and-onboarding-guide.md): How to onboard users and rollout Suptask to your organization
- [Customer Support using Suptask](https://support.suptask.com/getting-started/user-guides/customer-support-using-suptask.md): How to submit and manage your support requests with Suptask
- [FAQ & Troubleshooting](https://support.suptask.com/getting-started/faq.md): Frequently Asked Questions and Common Issues
- [Contact Support](https://support.suptask.com/getting-started/contact-support.md): Get in touch with our Support team
- [Videos](https://support.suptask.com/getting-started/videos.md): Watch videos to learn more about Suptask
- [Inboxes](https://support.suptask.com/setup-and-configure/inboxes.md)
- [Inboxes](https://support.suptask.com/setup-and-configure/inboxes/how-to-use-suptask-inboxes.md): Learn more about Inboxes and how they can be used in Suptask
- [Users and Agents in the same channel](https://support.suptask.com/setup-and-configure/inboxes/collaboration-with-users-and-agents.md): Learn how Agents and Users can collaborate together on tickets
- [Migrate to the new generation](https://support.suptask.com/setup-and-configure/inboxes/how-to-migrate-to-the-new-inboxes.md): Learn how to migrate to the new generation of Inboxes
- [Forms & Fields](https://support.suptask.com/setup-and-configure/forms-and-fields.md)
- [Forms](https://support.suptask.com/setup-and-configure/forms-and-fields/what-are-ticket-forms-and-fields.md): Learn how to categorize ticket requests and collect information from users using Forms
- [Fields](https://support.suptask.com/setup-and-configure/forms-and-fields/how-to-create-custom-fields.md): Learn how to make use of Fields in your Forms to gather the right information during ticket submission.
- [Custom Statuses](https://support.suptask.com/setup-and-configure/forms-and-fields/custom-statuses.md): Learn how to customize the Status field
- [Tags](https://support.suptask.com/setup-and-configure/forms-and-fields/tags.md): How to use Tags with your tickets
- [Conditional selection list](https://support.suptask.com/setup-and-configure/forms-and-fields/conditional-selection-list.md): Create dynamic workflows for your users
- [Using the Organization field](https://support.suptask.com/setup-and-configure/forms-and-fields/how-to-use-the-organization-field.md): Learn how to use the Organization field
- [Users & Permissions](https://support.suptask.com/setup-and-configure/users-and-permissions.md): Utilize roles to assign different permissions to your users
- [Online Web Forms](https://support.suptask.com/setup-and-configure/online-web-forms.md): Submit tickets via online Web forms
- [Customer Support](https://support.suptask.com/setup-and-configure/customer-support.md)
- [Slack Connect & External Connections](https://support.suptask.com/setup-and-configure/customer-support/how-to-set-up-slack-connect-with-suptask.md): Learn how to set up Suptask with Slack Connect and External Connections
- [Multiple Slack Workspaces](https://support.suptask.com/setup-and-configure/multiple-slack-workspaces.md): Use Suptask with Multiple Workspaces, Slack Community or Slack Enterprise Grid
- [Multiple Workspaces & Slack Community](https://support.suptask.com/setup-and-configure/multiple-slack-workspaces/how-to-set-up-suptask-with-multiple-workspaces.md): Connect Suptask across Slack multiple workspaces
- [Enterprise Grid](https://support.suptask.com/setup-and-configure/multiple-slack-workspaces/how-to-set-up-suptask-in-slack-enterprise-grid.md): Enable ticketing in your Slack Enterprise Grid with Suptask
- [Branding & White-labeling](https://support.suptask.com/setup-and-configure/branding-and-white-labeling.md): Change the brand of the Suptask App and white-label it as your own
- [Language & Translations](https://support.suptask.com/setup-and-configure/language-and-translations.md): How to adopt ticketing to your local languages
- [Intelligence with Suptask AI](https://support.suptask.com/suptask-ai/how-the-ai-assistant-works.md): Learn more about intelligent ticketing with Suptask AI
- [AI Assistants](https://support.suptask.com/suptask-ai/ai-assistants.md): Assistants empowered by AI
- [Auto-answer requests](https://support.suptask.com/suptask-ai/auto-answer-requests.md): Auto-answer and deflect requests automatically
- [Agentic workflows](https://support.suptask.com/suptask-ai/agentic-workflows.md): Automate workflows with AI assistants
- [AI Email Routing](https://support.suptask.com/suptask-ai/ai-email-routing.md): Replace manual routing and categorization of Emails with AI routing
- [Slackbot AI](https://support.suptask.com/suptask-ai/slackbot-ai.md): How to use the Slackbot with Suptask
- [Quickstart: Your First Ticket](https://support.suptask.com/working-with-tickets/ticket-submission.md): Learn the methods of creating tickets with Suptask
- [Agents: respond and manage tickets](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets.md)
- [Overview and manage tickets as an Agent](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/overview-and-manage-tickets-as-an-agent.md): Learn how to overview and track your tickets as an Agent
- [Responding to tickets](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-respond-and-manage-tickets.md): Learn how Agents respond and manage tickets
- [Ticket handoff and submit on behalf](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-create-tickets-on-behalf-of-users.md): Submit on behalf of users and handoff the ticket creation
- [Routing with Move & Escalate](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-move-a-ticket-to-another-inbox.md): Learn how to move a ticket to another Inbox
- [Templated answers with Canned Replies](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-use-canned-replies.md): Learn how to manage recurring questions with Canned replies
- [Automatic ticket creation](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-automatically-create-tickets-from-new-messages.md): Learn how to create tickets automatically from new messages
- [Approvals](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-send-and-manage-approvals.md): Learn how to request and manage approvals in Suptask
- [Followers](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/how-to-add-and-manage-followers-on-tickets.md): Learn how to add Followers to individual tickets
- [Customer Satisfaction Score (CSAT)](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/customer-satisfaction-score-csat.md): Learn how to send automatic CSAT surveys to users
- [Delete tickets](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/delete-tickets.md): Learn how to Delete and Archive tickets
- [Task and Todo lists](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/task-and-todo-lists.md): Track tasks and todo's with and within tickets
- [Impersonation](https://support.suptask.com/working-with-tickets/for-agents-who-respond-and-manage-tickets/impersonation.md)
- [Users: submit tickets](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets.md)
- [How to submit a ticket](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/how-to-create-a-ticket.md): Learn how to submit tickets with Suptask
- [Overview your tickets as a user](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/overview-your-tickets-as-a-user.md): Learn how to overview and track your tickets as a User
- [Anonymous Ticket Submission](https://support.suptask.com/working-with-tickets/for-users-who-submit-tickets/anonymous-ticket-submission.md): Anonymous Ticket Submission with Suptask and Slack Workflows
- [Overview & Analytics](https://support.suptask.com/working-with-tickets/overview-and-analytics.md)
- [Overview and track tickets](https://support.suptask.com/working-with-tickets/overview-and-analytics/how-to-overview-and-find-your-tickets.md): Learn how to overview and track tickets
- [Dashboard](https://support.suptask.com/working-with-tickets/overview-and-analytics/dashboard.md): Learn how to analyze your ticketing with the Dashboard
- [Reports](https://support.suptask.com/working-with-tickets/overview-and-analytics/reports.md): Learn more how to set up recurring reports
- [Performance & Service Level Agreements (SLA)](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla.md): Track your performance KPIs in accordance to your Service Level Agreement (SLA)
- [Service Level Agreements (SLA)](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-setup-service-level-agreements-sla.md): Send automatic reminders when tickets break a threshold
- [Performance Metrics](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/performance-metrics.md): Track performance across your team and agents
- [Agent Business Hours](https://support.suptask.com/working-with-tickets/performance-and-service-level-agreements-sla/how-to-set-up-agent-work-hours.md): Learn how to set up business and work hours for your Agents
- [Essentials for Your daily work](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work.md)
- [Digest Summary Notifications](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/tickets-summary-notifications.md): Learn how Suptask can remind you about your tickets
- [One-click emoji reactions](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/how-to-configure-one-click-emoji-reactions.md): Learn how to get quick access to reaction emojis
- [How to search for tickets](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/how-to-search-for-tickets.md): Learn how to search for tickets in Slack
- [Display Suptask in Slack](https://support.suptask.com/working-with-tickets/essentials-for-your-daily-work/how-to-display-suptask-in-slack.md): Learn how to display Suptask in the left menu in Slack
- [Broadcast & Announcements](https://support.suptask.com/working-with-tickets/broadcast-and-announcements.md): Broadcast messages and send announcements to Slack Channels
- [Introduction to Integrations](https://support.suptask.com/integrations-automations-and-workflows/introduction-to-integrations.md): Learn how to make use of integrations
- [List of integrations](https://support.suptask.com/integrations-automations-and-workflows/list-of-integrations.md): Suptask integrates with more than 300 different systems
- [Integration guides](https://support.suptask.com/integrations-automations-and-workflows/integration-guides.md): How to integrate with popular systems
- [Slack Workflows](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/how-to-use-slack-workflows.md): Learn how to make use of Suptask in Slack Workflows
- [Guru](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/guru.md): Answer tickets with knowledge documents from GetGuru
- [Google Workspace Admin](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/google-workspace-admin.md): Manage and fetch information from Google Workspace Admin
- [JIRA Software](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/jira-software.md): How to integrate with JIRA Software
- [Zendesk](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/zendesk.md): How to integrate with Zendesk
- [Intercom](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/intercom.md): How to integrate Suptask with Intercom
- [ClickUp](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/clickup.md): How to integrate with ClickUp
- [Notion](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/notion.md): How to integrate with Notion
- [Google Sheets](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/google-sheets.md): How to integrate with Google Sheets
- [Suptask API](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/api.md): Learn how to use and integrate with the Suptask API
- [WebHooks](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/webhooks.md): How Suptask can trigger a WebHook
- [Export API](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/export-api.md): How to programmatically export data from Suptask
- [GitHub](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/github.md)
- [Integrate with other Slack Apps](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/how-to-automate-and-integrate-suptask-with-other-slack-apps.md): Learn how to automate and integrate with other Slack Apps
- [External issue & ticketing systems](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/external-issue-and-ticketing-systems.md)
- [Create tickets from Suptask to GitLab](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/external-issue-and-ticketing-systems/create-tickets-from-suptask-to-gitlab.md): Learn how to set up the integration with GitLab
- [Create tickets from Suptask to GitHub](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/external-issue-and-ticketing-systems/create-tickets-from-suptask-to-github.md): Learn how to use the GitHub integration with Suptask
- [Create tickets from Suptask to JIRA](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/external-issue-and-ticketing-systems/how-to-create-tickets-from-suptask-to-jira.md): Learn how to use the JIRA integration with Suptask
- [How to create Suptask tickets from Zendesk](https://support.suptask.com/integrations-automations-and-workflows/integration-guides/external-issue-and-ticketing-systems/how-to-create-suptask-tickets-from-zendesk.md): Learn about the Zendesk integration
- [Email-to-Slack Ticketing](https://support.suptask.com/integrations-automations-and-workflows/email-ticketing-setup.md): Receive tickets via Email into Slack with Suptask
- [Email-to-Slack Ticketing](https://support.suptask.com/integrations-automations-and-workflows/email-ticketing-setup/email-to-slack-ticketing.md): Receive tickets via Email into Slack with Suptask
- [Gmail & Google Workspaces](https://support.suptask.com/integrations-automations-and-workflows/email-ticketing-setup/how-to-configure-the-email-integration-for-gmail-and-google-workspaces.md): Configure and troubleshoot the email integration for Gmail and Google Workspaces
- [Microsoft Outlook](https://support.suptask.com/integrations-automations-and-workflows/email-ticketing-setup/microsoft-outlook.md): How to integrate Emails from Microsoft Outlook to Suptask
- [Email Customization](https://support.suptask.com/integrations-automations-and-workflows/email-ticketing-setup/email-customization.md): Customize email layout and behavior
- [On-call rotation](https://support.suptask.com/integrations-automations-and-workflows/on-call-rotation.md): Learn how to set up on-call rotation with Suptask
- [Automations in Suptask](https://support.suptask.com/integrations-automations-and-workflows/how-to-set-up-automation-rules.md): Learn how to automate your ticketing
- [Scheduled and recurring ticket creation](https://support.suptask.com/integrations-automations-and-workflows/scheduled-and-recurring-ticket-creation.md): Learn how to set up scheduled or recurring ticket creation
- [Account Settings](https://support.suptask.com/account-management/account-settings.md): Learn how to customize Suptask with the Account Settings
- [Subscription & Billing](https://support.suptask.com/account-management/subscription-and-billing.md)
- [Subscription & Billing](https://support.suptask.com/account-management/subscription-and-billing/how-does-the-agent-pricing-and-billing-work.md): Learn how the subscriptions and billing works
- [Integrations billing](https://support.suptask.com/account-management/subscription-and-billing/integrations-billing.md): How integrations are billed to your account
- [Limitations in the Free plan](https://support.suptask.com/account-management/subscription-and-billing/what-limitations-does-the-free-plan-have.md): Learn what limitations the Free plan has