February 2026

This release introduces Suptask AI as a private beta and adds default values, due dates and new analytics filters.

Suptask AI

Beta / early access · Slack

Suptask AI brings suggested answers into the ticket: when a ticket arrives, it searches your internal knowledge base and surfaces a suggested response for the agent. You can also ask @Suptask in Slack for quick insights, such as how many tickets were submitted last week. The features rolled out as a private beta by sign-up.

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Default values in form fields

New · Web app (setup) and Slack

Form fields can have a default value, so requesters start with the right context pre-filled – for example a common priority, a default category or a pre-selected team.

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Due Date field

New · Web app (setup) and Slack

Add a Due Date field to a Form to give every ticket a deadline from the moment it is submitted. The Tickets overview can be filtered by due date.

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Dashboard filters

Improved · Web app

The Dashboard can be filtered by Tags and Inbox, so you can spot trends by topic and compare performance across inboxes.