August 2026

This release keeps your ticket queue on the web current without reloading, completes editing on the web, and connects Suptask AI to two HR systems.

Auto-refresh in the Tickets overview

New · Web app

Switch on auto-refresh and the Tickets overview updates every 30 seconds within your current filter. New tickets and replies are highlighted, and the list sorts by Updated so the latest activity stays on top.

Two modes are available:

• Enabled – updates are applied as they happen.

• Enabled with notifications – you are told that something changed and apply the update when you are ready, so rows never move while you are working on a ticket.

---

Edit every ticket field on the web

Improved · Web app

All fields on a ticket, including custom fields, can be changed directly in the Tickets overview.

---

HiBob and BambooHR connectors

New connector · Web app (setup) and Slack

Suptask AI can pull employee information from HiBob and BambooHR and run action workflows in them, so everyday HR and IT questions are answered inside the ticket while every request keeps its full history in Suptask.