> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/getting-started/product-release-notes/2025/september-2025.md).

# September 2025

This release speeds up day-to-day ticket management on the web and simplifies setting up SLAs, Forms and automations.

### Bulk manage tickets

**New** · Web app

Select multiple tickets in the Tickets overview and update them at once. Assignee, priority, tags and status can all be changed in bulk.

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### New SLA setup

**Improved** · Web app (setup)

SLAs are configured per Inbox in a redesigned interface. Define response thresholds per priority and set up escalation notifications so tickets are flagged before they breach.

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### Import Forms

**New** · Web app (setup)

Import industry-standard Forms into an Inbox with one click. All fields come pre-configured. Choose **New** in your Inbox to import a Form.

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### Automations in Inboxes and Forms

**Improved** · Web app (setup)

Automations can be built directly within an Inbox or Form, combining native ticket actions with webhook-based integrations to other tools.