September 2025

This release speeds up day-to-day ticket management on the web and simplifies setting up SLAs, Forms and automations.

Bulk manage tickets

New · Web app

Select multiple tickets in the Tickets overview and update them at once. Assignee, priority, tags and status can all be changed in bulk.

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New SLA setup

Improved · Web app (setup)

SLAs are configured per Inbox in a redesigned interface. Define response thresholds per priority and set up escalation notifications so tickets are flagged before they breach.

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Import Forms

New · Web app (setup)

Import industry-standard Forms into an Inbox with one click. All fields come pre-configured. Choose New in your Inbox to import a Form.

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Automations in Inboxes and Forms

Improved · Web app (setup)

Automations can be built directly within an Inbox or Form, combining native ticket actions with webhook-based integrations to other tools.