> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/getting-started/product-release-notes/2025/october-2025.md).

# October 2025

This release gives you more control over tickets created from Slack Workflows, adds new performance metrics, and moves business hours and email configuration into Inbox settings.

### Slack Workflow field mapping

**Improved** · Slack and Web app (setup)

Specific fields from a Slack Workflow can be mapped into a ticket, including custom fields and the requester of the ticket.

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### Extended performance metrics

**New** · Web app

Performance metrics are now configurable. Track indicators such as Reopens, Reassignments and First Assignment, and filter on metrics directly in the Tickets overview.

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### Agent business hours

**Improved** · Web app (setup)

Business hours are configured per agent within the Inbox settings. They are used by SLA notifications and performance metrics, so response-time expectations account for working hours across global teams.

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### Email setup in Inbox settings

**Improved** · Web app (setup)

The email configuration panel is now part of the Inbox settings. Customize the sender name, branding and email address, and configure AI-powered routing from the same place.