> For the complete documentation index, see [llms.txt](https://support.suptask.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.suptask.com/getting-started/product-release-notes/2025/may-2025.md).

# May 2025

This release makes it easier to route tickets to the right team, whether they arrive in Slack or by email, and to reuse Form configurations.

### Move & Escalate

**New** · Slack and Web app

Tickets can be moved or escalated to another team without being recreated. Select the ticket and choose the target Inbox – all previous replies and context follow the ticket.

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### AI email routing

**New** · Web app (setup)

Incoming emails are analyzed by AI to create a ticket and route it to the right Inbox and Form, so emails reach the correct team without manual sorting.

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### Clone and move Forms between Inboxes

**New** · Web app (setup)

Forms can be cloned within an Inbox or moved to another Inbox with all fields and settings intact, so complex Forms do not need to be rebuilt from scratch.