December 2025

This release improves the Tickets overview on the web, automates approval flows, and adds quick navigation between the requester and responder side of a ticket.

Tickets overview enhancements

Improved · Web app

• Filter tickets by date and time.

• Search tickets by requester.

• Tag users directly in ticket conversations on the web.

---

Automated approvals

New · Web app (setup) and Slack

Approvals can now be triggered automatically for specific Inboxes and Forms. Define an approval sequence, let it start when a matching ticket is created, and follow every step from the ticket – suited to structured processes such as purchase orders.

---

Other enhancements

• Two arrow icons on the ticket, ⬅︎ and ⮕, let you jump between the requester channel and the responder channel.