April 2025

Reply to tickets from the web, support for all major Slack languages, and a rollout guide

This release makes the Web app a complete place to work on tickets and extends language support to all major Slack languages.

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Reply to tickets from the web

New · Web app

Agents can reply to tickets directly from the Tickets overview, without opening Slack. Combined with saved preset views, this lets you triage and respond to tickets from the web while keeping the option to jump into Slack.

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All major Slack languages

Improved · Slack

The Suptask interface in Slack adapts to each user's Slack language setting. Supported languages: English, Spanish, French, German, Japanese, Korean, Portuguese, Italian and Chinese.

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Other enhancements

• A structured rollout and onboarding guide is available, with a step-by-step plan for setting up, adopting and scaling Suptask in your organization.