Quickstart: Manage and Reply on tickets

Learn how to manage and respond to tickets

Overview

When a ticket has been submitted, it will receive a unique ticket ID that can be tracked by both the user who requested the ticket, as well as the Agent who receive the ticket in the Inbox where it can be managed.

Both users and Agents can easily reply on any of their tickets directly from Slack.

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Before you begin

Make sure you have:

• Installed Suptask in your Slack workspace (Install Suptask)

• Have an Inbox and a Form configured in order to submit tickets with Suptask. (Setup your inbox)

Looking for instructions and videos on how it works when submitting a ticket in Slack? How to submit a ticket

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Manage and Reply on Tickets

Watch how an Agent can manage, assign and reply on a ticket in Slack.

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Manage tickets as a user

Every user who submits a ticket will be able to track and overview them, including adding additional replies to the tickets.

Tickets can easily be managed from the Suptask App in Slack, or with Tickets view on the Web.

Overview your tickets as a user

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Manage tickets as an Agent

Every Agent can manage and overview the tickets that he have access to via the Inboxes that he is a part of.

Tickets can easily be managed from the Suptask App in Slack, or with Tickets view on the Web.

Overview and manage tickets as an Agent

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Optimize the remediation of tickets

Agents can quickly Close tickets by adding the ✅ checkmark reaction emoji on the Ticket, which will automatically Close it.

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Learn more

Essentials for your daily work

How to optimize your daily work with Suptask

Working with tickets

How to submit a ticket

Setup & Configure

Inboxes