You can activate ticketing for Slack Direct Messages (DM) per Suptask ticket form. This is done within the Suptask Web UI by the Suptask Admin.
For ticketing to work within a Slack users DM, explicit permissions will need to be granted by that user. This ensures that privacy are met per user.
A user that tries to initiate ticketing (by applying the :ticket: emoji) on a message, without having permissions granted, will receive the following message from the Suptask App in Slack:
Once the user granted the permissions, Suptask ticketing will be available in DM for that user.